A 99.9% Server Uptime
We’ve set up our shared website hosting platform using reliable hardware components and heavily tweaked software. Our sysadmins have installed a modified version of SELinux on all our machines to guarantee the highest level of security and stability. We’ve added several denial–of–service prevention tools together with very powerful firewall programs to make sure our network is unassailable and safe.
Our Linux shared website hosting packages plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on world–class hardware components furnished by Juniper. Besides, on every router, we’ve configured a firewall with an advanced set of rules in order to filter all suspicious requests.
In this way, in all our data center facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not satisfied with our hosting services, or if you think that they are inadequate, or if you decide that you should use a Linux VPS web hosting packages instead of a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain complete control over your domains even when you terminate your account with us.
24/7 Technical Support
If you happen to manage a hosting company, your support engineers are of key importance. This is the reason why we’ve attentively assembled a highly knowledgeable team of support engineers, each with several years of experience behind his back. With their help, we offer 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All client support tickets are replied to in less than sixty minutes and our average ticket response time is less than twenty minutes!